Alaska, Hawaii and International Orders:
*At this time we do not facilitate free shipping to Alaska or Hawaii. Residents of these states please contact us prior to placing your order to receive a shipping quote.
*International Shipping IS available but international orders do not qualify under our free shipping policy. To learn more about our international shipping program click here.
Shipping Exclusions:
P.O. Boxes - we cannot ship products to P.O. boxes.
If you have an unconfirmed delivery address with Paypal we will send you an email requesting that you confirm your delivery address with us. We must be able to verify to our satisfaction that the delivery address is legit. This can be done by simply responding to that email or we may require additional information. If the address remains unconfirmed after 48 hours we will cancel the order and refund your purchase money.
Methods of Delivery:
We use 3 methods to ship our products:
1. Fed Ex
2. UPS
3. LTL truck carriers (LTL stands for "less than load", or less than an entire truck load e.g. a banded pallet)
Shipments over 150 lbs are generally sent with one of our LTL truck carriers. If your product is under 150 lbs then it may be shipped via UPS or Fed Ex. The product is usually shipped within 2-4 days of receiving your order and will take 2-5 days to arrive at the buyers address after it is shipped. The amount of time in transit may vary by a day or two depending on where you are located.
It is important that the delivery company be able to reach you via telephone so they can make arrangements with you for delivery. Thus, you need to have a valid working phone number where you can be reached either directly or by leaving a message.
We will email the tracking information to you at the email address you provided during checkout. If you have not received your tracking number within 4 business days of ordering, please contact us.
Curbside Delivery:
All product deliveries sent by LTL truck carriers are for CURBSIDE DELIVERY only. The delivery location must be safely accessible to a tractor trailer delivery truck. Any limitation impeding the ability of the truck to move closer to the final destination is at the sole discretion of the delivery truck driver.
The carrier will contact you 24 to 48 hours prior to delivery to arrange a convenient drop off time. You will need to be present to receive delivery and it is your responsibility to move the equipment from the back of the truck and into your home. The pallet can usually be broken down to make removal from the back of the truck easier, however if this is not possible then there may be a "lift gate" charge from the delivery company. If you anticipate the need for the "lift gate" service with your order please do so by including your request with your order. There is an additional fee that runs between $40-$55 provided it is preordered. Please note that once your delivery has been received by the warehouse you must set up the lift gate service by contacting the delivery company directly to request service. The "lift gate" service will move the product from the back of the truck to the curb for you. If you have any special requests for inside delivery please contact us ahead of time so that we can make the proper arrangements - note that extra charges may apply.
